IceStorm.com™ provides global web hosting to many clients, and we have a responsibility to provide each and every client with the best possible service. The following guidelines have been established to insure this intent is met.
All services provided by IceStorm.com may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any United States Federal, State or City law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secrets and other statutes. IceStorm.com is not responsible for any claims resulting from the use of our service.
Note: Content that promotes any illegal activity or content that may be damaging to IceStorm.com servers or any other server on the internet is strictly prohibited. This also includes, but not limited to pirated software, illegally distributed MP3s, hacker programs/archives, and warez sites. Links to such materials are also prohibited. IceStorm.com will be the sole arbiter as to what constitutes a violation of these provisions.
Bandwidth Traffic Policies:
To maintain the integrity of our system, domains that go extremely beyond their traffic allowance will be automatically disabled without notice to protect current users on the system. Domains that may be susceptible to going over the traffic allowance usually house enormously large files (zips, ROMs, mp3s, graphic galleries) or domains that house multiple main web sites. Extra traffic may be purchased at discounted rates. IceStorm.com will notify the user ahead of time before any extra charges are applied.
Chat Rooms, IRC, and Proxy Servers:
We do not allow our clients to install their own custom chat scripts. This tends to hinder system resources. We do provide a choice of chat rooms that can be installed for free through the account’s control panel. The chat rooms we provide will more than fill your needs without degrading the performance of the system for others. Furthermore, we currently DO NOT allow IRC or IRC bots to be operated on our servers. Accounts running proxy servers are not allowed.
Background running programs:
IceStorm.com does NOT allow programs to run continually in the background. Please ask permission first.
Spamming, Commercial Email Advertising:
Spamming, the sending of unsolicited email or posts, from ANY server is STRICTLY prohibited. Our servers may not be the source, intermediary, or destination address involved in the transmission of spam, flames, or mail bombs. Your domain may not be referenced as originator, intermediary, or reply-to address in any of the above. We consider spam any mass unsolicited message in the mediums of Newsgroups and Email. If you are found to have spammed, then we will immediately, without warning, disable your domain. We reserve the right to refuse or cancel service to known spammers. Furthermore, we consider the selling for bulk email software on a hosted domain a violation of this policy. As such, any violation will result in immediate deactivation of services without refund. IceStorm.com will be the sole arbiter as to what constitutes a violation of this provision.
Any account using more than 15% of system CPU or memory resources, or any account that will overwhelmingly heighten the load of the entire server will automatically be suspended to protect existing clients on the server.
File and Disk Quotas:
To maintain the quickness and stability of backing up data of our customers’ domains, a file quota is implemented on some accounts. Please contact Support to find out your current file quota. Accounts above 20GB in total will not be backed up by our service. IceStorm.com does NOT provide unlimited space for online storage, backups, or archiving of electronic files, documents, log files, etc and any such use could result in deletion of files or suspension of account.
Any attempts to undermine or cause harm to any IceStorm.com server or customer of IceStorm.com is strictly prohibited.
Money Back Guarantee:
IceStorm.com is proud to offer a 60 day money-back guarantee on shared and reseller web hosting accounts. Our 60 day money-back guarantee DOES NOT pertain to additional resold accounts, SSL Certificates, upgrades/add-ons, domain registrations, nor domain renewals. The 60 day money back guarantee ONLY pertains to the MAIN WEB HOSTING or MAIN RESELLER ACCOUNT. If you sign up for a NON-RESOLD HOSTING ACCOUNT and you are not completely satisfied within 60 days, we will refund the monthly fee associated with that account. A 14 day money-back guarantee is offered on our premium IceStorm Express Website Builder services.
Payment Issues, Reactivations, Cancellations, and Refunds:
Payment of all domain accounts, including reseller and special domain accounts must be paid within 10 days of site activation or billing invoice due date. If an account is cancelled due to non-payment and the customer would like to reactivate the account with us, the remaining balance of what is owed plus a reactivation fee for each domain must be paid first. If the customer wants his/her files restored on their site from tape backup, an additional $75 restoration fee for each domain may be applied. If a customer wishes to discontinue using a web hosting account, the customer MUST contact IceStorm.com AND receive confirmation from us that the account was cancelled. Otherwise, the account may continue to be invoiced. Simply “not using” a web hosting account, or changing DNS information does not necessarily mean a customer wants service to be discontinued or cancelled. We do not cancel accounts in advance. We do not give out refunds with exception through our 60-day Money Back Guarantee.
DOMAIN NAME REGISTRATION POLICIES:
IceStorm.com™ registers all domains through an accredited registrar with the Internet Corporation for Assigned Names and Numbers (“ICANN”). ICANN oversees the .com, .org and .net top-level domains. All registration fees are non-refundable. IceStorm.com may at its sole discretion, elect to accept or reject any application for registration of domain name for any reason, including but not limited to, rejection due to a request for registration of a prohibited domain name. IceStorm.com is not liable or responsible for any errors, omissions, or other actions by the registry administrator arising out of or related to your application or receipt of, or failure to receive a domain name registration. You agree to indemnify, defend and hold harmless IceStorm.com, the registry administrator and their directors, officers, employees, and agents from and against any and all claims, damages, liabilities, costs, and expenses (including reasonable legal fees and expenses) arising out of or related to your domain name registration. To register .us domains, you must be a citizen of the United States or have a permanent residency within the United States.
An affiliate can only receive commission from selling our regular web hosting and reseller hosting services. We do not give commissions on domain registrations nor any other non-hosting service we provide. An affiliate can only receive commission if the referred customer has been active for at least 60 days. Referred customers must be active and account in good standing. Affiliates cannot earn commissions off accounts they sign up themselves. The referred customer must be a new customer. We have a right to reject any affiliate application and change these policies without any notice for any reason we see fit.
REFERRAL PROGRAM POLICIES:
To receive free months of hosting service, the new hosting customer (referral) must be active for at least 30 days. Free months will be applied to only shared and reseller hosting accounts. Cloud VPS accounts will receive 10% off their next month’s billing. Does not apply to domain registrations or other addon services. Free months will automatically be applied in the next billing cycle. Both your account and the referred account must follow all of IceStorm.com’s Terms of Service.
IceStorm.com™ cannot be held liable for system downtime, crashes, or data loss. We cannot be held liable for any predicted estimate of profits in which a client would have gained if their site was functioning. Although our technicians make every effort to backup each customer’s account, we cannot guarantee backup restoration. Certain services provided by IceStorm.com are resold. Thus, certain equipment, routing, software, and programming used by IceStorm.com are not directly owned nor written by IceStorm.com. Moreover, IceStorm.com holds no responsibility for the use of our clients’ accounts. If any terms or conditions are failed to be followed, the account in question will be automatically deactivated. We reserve the right to edit these policies without advance notice and reserve the right to remove any account without advanced notice for any reason IceStorm.com sees fit.