We have recently remodeled our own Support Helpdesk and upgraded the software to the newest version of Kayako (version 4). Our new Helpdesk should be much easier to navigate, be quicker, and allows for a feedback system everytime a ticket is resolved.
Phone Support is also back up and operational! We recommend using phone support for any quick fixes or to alert technicians with critical issues. You can call technical support by calling toll-free at 1-877-423-9797. As always support is accessible 24 hours a day.